“Zero-to-One” Operations Consulting
We help tech-enabled companies launch strategic initiatives from scratch
Companies we’ve partnered with
We know that launching operational foundations is a different skill set than maintaining them. Things like…
Setting up a global logistics network for a new product line
Creating a Product Operations team to champion the voice of the customer
Building an outsourced Customer Support program
Centralizing related but distributed functions under one Scaled Services team
Playbook-ing a scalable approach to footprint expansion for brick & mortar companies
What we hear from scaling companies:
“We are launching a new business line and everybody at our company knows how to manage a business…but not how to launch one & scale one from scratch."
“A previous leader implemented a tool that is no longer working for us, but the house of cards of processes we’ve built on top it makes choosing a new one feel impossible.”
"We have a 4-6 week lead time to get new customer service agents productive…and keep needing to hire more every single month."
"Our Product team keeps de-prioritizing the features and fixes that our customers and agents are desperate to have."
"We’ve been running successfully on a massive Excel spreadsheet for years…but as of late it keeps crashing, and now we need to quickly implement a more sophisticated tool."
Areas we take companies from Zero to One
Program Initiatives
BPO Outsourcing & Readiness
Back Office Shared Services Teams
Voice of the Customer Program
Product Operations Implementation
Launching a New Business Line
Technological Initiatives
AI Workflow Automation
Third Party Tooling Selection & Implementation
Internal Tools Scoping & Development
Streamlining of Tooling Stack
Digital Transformation
We help companies launch new initiatives quickly & seamlessly. Work with us via:
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Power Hour Strategy Session
Not sure yet if you need advisory or deliverable based work? Come to us with your specific need, and we’ll provide an hour of our insights … and help you determine how to apply them.
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Strategic Advisory Coaching
When there is already a launch plan in place, but extensive subject matter expertise is lacking — a few months of Strategic Advisory Coaching will ensure your leaders have the advice & direction required to execute with confidence.
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Deliverable Based Projects
The most common way clients work with us. We help companies go from A to B, launching their new strategic initiative while ensuring a seamless transition back to the team.
Meet the Team
Kelly & Kelly are seasoned operators and startup execs that decided to partner up under the name Kairos Studio to help companies bring new initiatives to life.
They thrive in the “Zero-to-One” phase with their experience (re)building orgs from scratch, scoping out successful new product launches, and uncovering areas for technology-based innovation at hyper-growth startups like Uber, Snap, Airbnb & more.
They’ve “been there & done that” many times over, and as such can launch and build the operational structure you need to grow your company.
What people are saying about Kairos Studio
“We knew the risk in launching our first BPO, so we kept putting off doing it. Kelly from Kairos Studio helped us move quickly & confidently to a more efficient Operational model, there really isn’t anyone quite like her in both breadth & depth of knowledge.”
“We didn’t realize how broken the connection between our Product & customer facing teams was until Kelly got involved. She created robust frameworks, strategies & voice of the customer reports that have proven invaluable.”
“We didn’t have anyone at our company to launch a new business line. Kelly from Kairos Studio helped us build the foundation and get it up and running, while working with our existing leadership team. To find someone who can quickly get up and running *and* solve problems both creatively & efficiently is a rarity these days!”